Phoenix Commercial Collections: your rights and how to deal with them
A notice or a visit from Phoenix Commercial Collections? Here is who they are, what their agents can and cannot do, the fees they can legally charge, and how to agree payments or complain.
Applies to: England & Wales
What to do now
- Check which company is named on your notice of enforcement.
- Contact CDER Group before the notice period ends.
- Check every fee with the bailiff fee checker.
Who were Phoenix Commercial Collections?
Phoenix Commercial Collections joined JBW in 2018 and was merged into CDER Group; the company was dissolved in 2023. Anyone contacted under the Phoenix name should deal with CDER Group.
Go to the page for CDER Group →
If you have a letter in this name
Check the company and creditor named on your notice of enforcement, and deal with CDER Group using the contact details on the notice or its official website. Your rights are the same whichever firm is collecting: at least 14 clear days’ notice, no forced entry for most debts, and fees fixed by law. Bailiffs: your rights and the bailiff fee checker.
Complaining
Complain to CDER Group and to whoever instructed it. How to complain about a bailiff.
My Debt Cleared is not connected with Phoenix Commercial Collections or CDER Group.
Sources for this page
- find-and-update.company-information.service.gov.uk/company/03753408
- www.cdergroup.co.uk/?p=1374
- www.creditstrategy.co.uk/news/phoenix-high-court-enforcement-operation-transfers-to-court-
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Who now handles Phoenix Commercial Collections cases?
CDER Group. Check the firm named on your notice of enforcement and contact it directly.
Can Phoenix Commercial Collections bailiffs force entry?
For most debts, including council tax, parking penalties and County Court Judgments, enforcement agents cannot force their way into your home.