Ross & Roberts: your rights and how to deal with them
A notice or a visit from Ross & Roberts? Here is who they are, what their agents can and cannot do, the fees they can legally charge, and how to agree payments or complain.
Applies to: England & Wales
What to do now
- Check the date on your notice of enforcement — you have at least 14 clear days.
- Contact Ross & Roberts and offer an affordable arrangement before the deadline.
- Check every fee with the bailiff fee checker.
Who are Ross & Roberts?
Ross & Roberts is a certificated enforcement agency that was sold by Capita in 2023 and is now part of the same group as Equita and Jacobs Enforcement.
| What it is | Enforcement agency |
|---|---|
| Group | Colx Limited |
| Based in | Birkenhead |
| Companies House number | 03365520 |
| Enforcement Conduct Board | Accredited |
| Trade body | CIVEA |
| Official website | https://www.rossandroberts.com/ |
Is Ross & Roberts a scam?
Ross & Roberts is a real enforcement agency. A genuine visit is always preceded by a written notice of enforcement giving at least 14 clear days (for notices from 1 May 2026). Fraudsters sometimes pretend to be bailiffs: check the agent’s identity and certificate, and pay only through the firm’s official website or the details on your notice.
What Ross & Roberts’s agents can and cannot do
- For most debts, including council tax, parking penalties and County Court Judgments, they cannot force their way into your home. When bailiffs can enter.
- They cannot visit between 9pm and 6am, or enter if only children under 16 or vulnerable people are at home.
- They cannot take essentials, work tools up to £1,350, or other people’s belongings. What bailiffs can take.
- Their fees are fixed by law. Check the fees you are being charged.
How to deal with Ross & Roberts
- Read the notice of enforcement and add the date to the deadline planner.
- Contact Ross & Roberts before the notice period ends and offer an affordable arrangement.
- Ask a free debt adviser to request a longer notice period — if they ask before it ends, it must be extended to at least 28 clear days.
- Tell the firm if you or anyone in your home is vulnerable; agents must take it into account.
- If an agent is at the door now, follow bailiff at the door.
Contacting Ross & Roberts
Use the contact and payment details on the firm’s official website: https://www.rossandroberts.com/, or the details on your notice. My Debt Cleared is not connected with Ross & Roberts. We cannot see or change your case.
Complaining about Ross & Roberts
Complain to Ross & Roberts first, in writing, and to the council or creditor that instructed it. If you are not happy with Ross & Roberts’s final response, you can complain to the Enforcement Conduct Board, free. For a certificated enforcement agent, you can complain to the County Court that issued the certificate using form EAC2. If a council instructed it, you can go to the Local Government and Social Care Ombudsman about the council’s handling. How to complain about a bailiff.
Sources for this page
- find-and-update.company-information.service.gov.uk/company/03365520/persons-with-significa
- www.capita.com/news-and-insights/news/2023/capita-agrees-sell-enforcement-businesses
- enforcementconductboard.org/directory/
- www.civea.co.uk/members
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Can Ross & Roberts force entry?
Not for most debts. For council tax, parking penalties and County Court Judgments, enforcement agents cannot force their way into your home. Force is only allowed in limited cases, such as some criminal fines and income tax, or if you have broken a controlled goods agreement.
Is Ross & Roberts legit?
Yes, Ross & Roberts is a real enforcement agency. Check any agent’s identity, and pay only through official channels.
How much can Ross & Roberts charge?
Fees are set by law. For most debts from 1 May 2026: £79 at the compliance stage, £247 plus 7.5% of the debt above £1,900 once an agent visits, and £116 plus 7.5% above £1,900 at the sale stage. High Court enforcement uses a different scale.
How do I complain about Ross & Roberts?
Complain to the firm and to whoever instructed it first. If you are not happy with the response, you can go to the Enforcement Conduct Board. You can also complain to the court about a certificated agent using form EAC2.