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Rossendales: your rights and how to deal with them

A notice or a visit from Rossendales? Here is who they are, what their agents can and cannot do, the fees they can legally charge, and how to agree payments or complain.

Applies to: England & Wales

Written by The My Debt Cleared editorial teamLast reviewed 18 October 2026Next review 18 April 2027Jurisdiction England & WalesEditorial policy
Rossendales is a enforcement agency. If you have a notice of enforcement from Rossendales, you have at least 14 clear days before a visit. For most debts its agents cannot force their way into your home, and the fees they can add are fixed by law. Contact the firm before the deadline and offer what you can afford.

What to do now

  1. Check the date on your notice of enforcement — you have at least 14 clear days.
  2. Contact Rossendales and offer an affordable arrangement before the deadline.
  3. Check every fee with the bailiff fee checker.

Who are Rossendales?

Rossendales is an enforcement agency that has been owned by Marston Holdings since 2013. Some councils still use the Rossendales name, while others, such as Gedling in 2018, have moved their contracts to Marston itself. Check which firm is named on your notice.

What it isEnforcement agency
GroupMarston Holdings
Based inHistorically Helmshore/Rossendale, Lancashire
Companies House number01501584

Councils that say on their own websites that they use Rossendales include Gedling Borough Council, Mid Sussex District Council and North East Lincolnshire Council. Your notice of enforcement names the firm and the creditor for your case.

Is Rossendales a scam?

Rossendales is a real enforcement agency. A genuine visit is always preceded by a written notice of enforcement giving at least 14 clear days (for notices from 1 May 2026). Fraudsters sometimes pretend to be bailiffs: check the agent’s identity and certificate, and pay only through the firm’s official website or the details on your notice.

What Rossendales’s agents can and cannot do

  • For most debts, including council tax, parking penalties and County Court Judgments, they cannot force their way into your home. When bailiffs can enter.
  • They cannot visit between 9pm and 6am, or enter if only children under 16 or vulnerable people are at home.
  • They cannot take essentials, work tools up to £1,350, or other people’s belongings. What bailiffs can take.
  • Their fees are fixed by law. Check the fees you are being charged.

How to deal with Rossendales

  1. Read the notice of enforcement and add the date to the deadline planner.
  2. Contact Rossendales before the notice period ends and offer an affordable arrangement.
  3. Ask a free debt adviser to request a longer notice period — if they ask before it ends, it must be extended to at least 28 clear days.
  4. Tell the firm if you or anyone in your home is vulnerable; agents must take it into account.
  5. If an agent is at the door now, follow bailiff at the door.

Contacting Rossendales

Use the contact and payment details on the firm’s official website: https://payments.marstonholdings.co.uk/, or the details on your notice. My Debt Cleared is not connected with Rossendales. We cannot see or change your case.

Complaining about Rossendales

Complain to Rossendales first, in writing, and to the council or creditor that instructed it. For a certificated enforcement agent, you can complain to the County Court that issued the certificate using form EAC2. If a council instructed it, you can go to the Local Government and Social Care Ombudsman about the council’s handling. How to complain about a bailiff.

Sources for this page

You can get free, impartial debt advice

You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.

Common questions

Can Rossendales force entry?

Not for most debts. For council tax, parking penalties and County Court Judgments, enforcement agents cannot force their way into your home. Force is only allowed in limited cases, such as some criminal fines and income tax, or if you have broken a controlled goods agreement.

Is Rossendales legit?

Yes, Rossendales is a real enforcement agency. Check any agent’s identity, and pay only through official channels.

How much can Rossendales charge?

Fees are set by law. For most debts from 1 May 2026: £79 at the compliance stage, £247 plus 7.5% of the debt above £1,900 once an agent visits, and £116 plus 7.5% above £1,900 at the sale stage. High Court enforcement uses a different scale.

How do I complain about Rossendales?

Complain to the firm and to whoever instructed it first. You can also complain to the court about a certificated agent using form EAC2.

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