EOS Solutions UK: who they are and how to deal with them
Had a letter, call or text from EOS Solutions UK? Here is who they are, whether you have to pay, what they can and cannot do, and the letters that put you back in control.
Applies to: England & Wales (Scotland and Northern Ireland differ)
What to do now
- Check the letter: is EOS Solutions UK collecting for someone else, or has it bought the debt?
- If you do not recognise the debt, ask for proof before paying.
- If it is yours, reply with an affordable offer — never agree to more than you can keep up.
Who are EOS Solutions UK?
EOS Solutions UK, based in Warrington, is the UK arm of the international EOS Group. It buys debt portfolios and collects debts, including through doorstep visits.
| Legal name | EOS Solutions UK Plc |
|---|---|
| What it is | Debt purchaser and collection agency |
| Group | EOS Group |
| Based in | Warrington |
| Companies House number | 01070670 |
| Trade body | Member of the Credit Services Association |
| Official website | http://uk.eos-solutions.com/ |
We could not confirm its entry on the FCA register when we checked, so look it up yourself before paying. You can check any firm on the FCA register.
Is EOS Solutions UK a scam?
EOS Solutions UK is a real, established debt purchaser and collection agency. Scammers do sometimes copy the names of real collectors, so if a message seems wrong, do not use the phone number or link in it. Find the firm’s contact details yourself, from its official website or the FCA register, and ask it to confirm the debt in writing. A genuine collector will put the details of the debt in writing.
Do I have to pay EOS Solutions UK?
Check the letter: if it is a notice of assignment, EOS Solutions UK has bought the debt and you now owe it; otherwise it is collecting for the company named in the letter. Either way you only have to pay a debt that is genuinely yours, for the right amount.
- If you do not recognise the debt, or the amount looks wrong, ask for proof before paying — prove the debt or make a CCA request for a copy of the agreement.
- If you have not paid anything or acknowledged it in writing for six years (five in Scotland), and there has been no court claim, it may be statute-barred.
- If it is yours but you cannot afford what is being asked, offer what you can — the Offer Pack works out a fair amount and writes the letter.
What can EOS Solutions UK do?
EOS Solutions UK can
- Write to you, call and text at reasonable times
- Ask you to pay or make an arrangement
- Pass the account to solicitors
- Take you to court for a County Court Judgment
EOS Solutions UK cannot
- Send bailiffs or take money from your wages without a court order first
- Come into your home, or take your belongings
- Contact you excessively, threaten you, or pretend to have powers it does not have
- Discuss the debt with your family, neighbours or employer without your permission
In Scotland and Northern Ireland the court steps are different — see Scotland and Northern Ireland.
Collectors are not bailiffs. Only after a court judgment that is not kept to can a creditor ask the court for enforcement such as County Court bailiffs or an attachment of earnings. How the debt collection process works.
How to deal with EOS Solutions UK
- Open every letter and note the reference number. Add any dates to the deadline planner.
- Check the debt is yours and the amount is right.
- Ask for contact in writing if calls are too much — the writing-only letter.
- Do not agree a payment on the phone that you cannot keep. Work out your budget first with the budget calculator.
- Ask for 30 days’ breathing room while you get advice — firms should give you reasonable time.
- Keep a record of every contact in the contact log.
Contacting EOS Solutions UK
Use the contact details on EOS Solutions UK’s official website: http://uk.eos-solutions.com/. My Debt Cleared is not connected with EOS Solutions UK. We are an independent information site; we cannot see or change your account.
Complaining about EOS Solutions UK
Complain to EOS Solutions UK first, in writing. If you are not happy with its final response, or it has not replied within eight weeks, you can take a complaint about a regulated debt collector to the free Financial Ombudsman Service. If contact has crossed the line, read creditor harassment and use the harassment complaint letter.
Sources for this page
- www.csa-uk.com/member-directory/eos-solutions-uk
- find-and-update.company-information.service.gov.uk/search/companies?q=eos+solutions+uk
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Is EOS Solutions UK legit?
Yes, EOS Solutions UK is a real debt purchaser and collection agency. Scammers sometimes copy real firms, so contact it using details you have checked yourself, not ones in an unexpected message.
Do I have to pay EOS Solutions UK?
Only if the debt is genuinely yours and the amount is right. If you do not recognise it, ask for proof in writing before you pay. If it is yours but unaffordable, offer what you can afford.
Can EOS Solutions UK send bailiffs?
No. EOS Solutions UK cannot send bailiffs or take money from your wages unless a court judgment has been made against you and not kept to.
Can EOS Solutions UK take me to court?
Yes, if you owe the debt and do not reach an arrangement, EOS Solutions UK or the creditor it acts for can take court action. Before it does, it must send a letter of claim giving you 30 days to reply.