Carrington Dean: who they are and what to do if your IVA is with them
Have an IVA with Carrington Dean, or a letter from them? Here is who they are, what to do if you are struggling, and where to go if something goes wrong.
Applies to: England, Wales & Northern Ireland (trust deeds in Scotland)
What to do now
- If you have an IVA with them and are struggling, contact them before you miss a payment.
- Check the alternatives to an IVA before agreeing to one.
- Free, impartial advice is available from charities such as StepChange and National Debtline.
At a glance
| What it does | Protected Trust Deed, Debt Arrangement Scheme (DAS), Sequestration, Minimal Asset Process, IVA, Debt Management Plan, Debt Relief Order, Bankruptcy |
|---|---|
| Company | Carrington Dean Group Limited (Companies House no. SC225672) |
| Based in | Glasgow |
| Group | Companies House lists Creditfix Investments Limited (SC560074) as its person with significant control, notified 13 September 2017. Creditfix's website names Carrington Dean Group Limited as its advice provider for Scotland. |
| Insolvency practitioners | Its website says its named insolvency practitioner is authorised by the Insolvency Practitioners Association (IPA). Its complaints page names the IPA as its licensing body. |
| Website | www.carringtondean.com |
Who Carrington Dean are
Carrington Dean is a Glasgow-based debt advice firm best known in Scotland for Protected Trust Deeds and the Debt Arrangement Scheme (DAS). Its website also covers IVAs, sequestration and other solutions across the UK.
If you already have an IVA with Carrington Dean
- Struggling with a payment? Tell your supervisor straight away. Most IVAs allow a payment break or a reduced payment if your circumstances change. IVA payment breaks.
- Missed payments? Missing payments can lead to your IVA failing. Act before it gets to that. Missed an IVA payment.
- Annual review coming up? You will be asked about your income and spending each year. What happens at an annual review.
- Money coming in? A windfall, inheritance or pay rise may have to go into the IVA. IVA windfalls.
- Thinking of ending it? There are routes out, including switching to another solution. Switching from an IVA.
How to complain about Carrington Dean
It aims to resolve complaints by the end of the third working day, acknowledges them in writing within 5 business days and gives a final response within 8 weeks. Escalation depends on the solution. For trust deeds, IVAs and sequestration, you go to the Insolvency Service, which acts as a gateway and passes complaints to the IPA. For DAS, you can go to the Financial Ombudsman Service (within six months of the final response) or the DAS Administrator at the Accountant in Bankruptcy.
If you are unhappy with how an insolvency practitioner has acted, you can complain to the Insolvency Service Complaints Gateway, which passes complaints to the practitioner’s licensing body.
If you are thinking about an IVA
An IVA is a legally binding agreement to pay part of what you owe over usually five or six years. It suits some people and not others, and the provider is paid from your payments. Before you agree to one with any firm, read how IVA companies make money and compare the alternatives to an IVA. Free advice is always available.
Independent page. My Debt Cleared is not connected with Carrington Dean. We do not review or rate firms. Details were checked against the firm’s own website and official records on 21 October 2026.
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Is Carrington Dean a debt charity?
No. Carrington Dean is a commercial firm. Free debt advice is available from charities such as StepChange and National Debtline.
What should I do if I can't pay my Carrington Dean IVA?
Contact Carrington Dean straight away and ask about a payment break or a reduced payment. Missing payments without telling them can lead to the IVA failing.
How do I complain about Carrington Dean?
Use Carrington Dean's own complaints procedure first. If you are unhappy with how an insolvency practitioner acted, you can complain to the Insolvency Service Complaints Gateway.