My Debt Plan: who they are and what to do if your IVA is with them
Have an IVA with My Debt Plan, or a letter from them? Here is who they are, what to do if you are struggling, and where to go if something goes wrong.
Applies to: England, Wales & Northern Ireland (trust deeds in Scotland)
What to do now
- If you have an IVA with them and are struggling, contact them before you miss a payment.
- Check the alternatives to an IVA before agreeing to one.
- Free, impartial advice is available from charities such as StepChange and National Debtline.
At a glance
| What it does | IVA |
|---|---|
| Company | My Debt Plan Ltd (Companies House no. 10992838; named Debtfree4me Limited until May 2020) |
| Based in | Cheadle (registered office) |
Who My Debt Plan are
My Debt Plan is an IVA provider with its registered office in Cheadle. Insolvency Service statistics name it as the second largest IVA provider in England and Wales in 2025, with 5,470 new IVAs (7.6%).
If you already have an IVA with My Debt Plan
- Struggling with a payment? Tell your supervisor straight away. Most IVAs allow a payment break or a reduced payment if your circumstances change. IVA payment breaks.
- Missed payments? Missing payments can lead to your IVA failing. Act before it gets to that. Missed an IVA payment.
- Annual review coming up? You will be asked about your income and spending each year. What happens at an annual review.
- Money coming in? A windfall, inheritance or pay rise may have to go into the IVA. IVA windfalls.
- Thinking of ending it? There are routes out, including switching to another solution. Switching from an IVA.
How to complain about My Debt Plan
Start with the firm’s own complaints procedure, set out on its website.
If you are unhappy with how an insolvency practitioner has acted, you can complain to the Insolvency Service Complaints Gateway, which passes complaints to the practitioner’s licensing body.
If you are thinking about an IVA
An IVA is a legally binding agreement to pay part of what you owe over usually five or six years. It suits some people and not others, and the provider is paid from your payments. Before you agree to one with any firm, read how IVA companies make money and compare the alternatives to an IVA. Free advice is always available.
Independent page. My Debt Cleared is not connected with My Debt Plan. We do not review or rate firms. Details were checked against the firm’s own website and official records on 21 October 2026.
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Is My Debt Plan a debt charity?
No. My Debt Plan is a commercial firm. Free debt advice is available from charities such as StepChange and National Debtline.
What should I do if I can't pay my My Debt Plan IVA?
Contact My Debt Plan straight away and ask about a payment break or a reduced payment. Missing payments without telling them can lead to the IVA failing.
How do I complain about My Debt Plan?
Use My Debt Plan's own complaints procedure first. If you are unhappy with how an insolvency practitioner acted, you can complain to the Insolvency Service Complaints Gateway.