The Insolvency Group: who they are and what to do if your IVA is with them
Have an IVA with The Insolvency Group, or a letter from them? Here is who they are, what to do if you are struggling, and where to go if something goes wrong.
Applies to: England, Wales & Northern Ireland (trust deeds in Scotland)
What to do now
- If you have an IVA with them and are struggling, contact them before you miss a payment.
- Check the alternatives to an IVA before agreeing to one.
- Free, impartial advice is available from charities such as StepChange and National Debtline.
At a glance
| What it does | IVA, Protected Trust Deed |
|---|---|
| Company | The Insolvency Group Ltd (Companies House no. 12559281) |
| Based in | Bolton |
| Insolvency practitioners | Its website says it is a member of the Insolvency Practitioners Association (IPA) Volume Provider Regulation Scheme. |
| Website | www.theinsolvencygroup.co.uk |
Who The Insolvency Group are
The Insolvency Group is a firm of insolvency practitioners based in Bolton that sets up and supervises Individual Voluntary Arrangements (IVAs) and Protected Trust Deeds. Insolvency Service statistics name it as the largest IVA provider in England and Wales in 2025, with 14,215 new IVAs (19.8% of registrations).
If you already have an IVA with The Insolvency Group
- Struggling with a payment? Tell your supervisor straight away. Most IVAs allow a payment break or a reduced payment if your circumstances change. IVA payment breaks.
- Missed payments? Missing payments can lead to your IVA failing. Act before it gets to that. Missed an IVA payment.
- Annual review coming up? You will be asked about your income and spending each year. What happens at an annual review.
- Money coming in? A windfall, inheritance or pay rise may have to go into the IVA. IVA windfalls.
- Thinking of ending it? There are routes out, including switching to another solution. Switching from an IVA.
How to complain about The Insolvency Group
Its complaints procedure takes complaints by post, phone or email. It aims to resolve them within 3 working days, sends an acknowledgement within 5 working days and gives a final response within 8 weeks. If you are still unhappy, you can escalate to the Insolvency Service Complaints Gateway (gov.uk/complain-about-insolvency-practitioner). Northern Ireland residents are pointed to separate guidance from the Department for the Economy (economy-ni.gov.uk).
If you are unhappy with how an insolvency practitioner has acted, you can complain to the Insolvency Service Complaints Gateway, which passes complaints to the practitioner’s licensing body.
If you are thinking about an IVA
An IVA is a legally binding agreement to pay part of what you owe over usually five or six years. It suits some people and not others, and the provider is paid from your payments. Before you agree to one with any firm, read how IVA companies make money and compare the alternatives to an IVA. Free advice is always available.
Independent page. My Debt Cleared is not connected with The Insolvency Group. We do not review or rate firms. Details were checked against the firm’s own website and official records on 21 October 2026.
You never have to pay for debt advice. MoneyHelper (government-backed), StepChange, National Debtline and Citizens Advice all give free, confidential advice with no obligation.
Common questions
Is The Insolvency Group a debt charity?
No. The Insolvency Group is a commercial firm. Free debt advice is available from charities such as StepChange and National Debtline.
What should I do if I can't pay my The Insolvency Group IVA?
Contact The Insolvency Group straight away and ask about a payment break or a reduced payment. Missing payments without telling them can lead to the IVA failing.
How do I complain about The Insolvency Group?
Use The Insolvency Group's own complaints procedure first. If you are unhappy with how an insolvency practitioner acted, you can complain to the Insolvency Service Complaints Gateway.